Your privacy is important to us. It is The Barn Bio Markets' policy to respect your privacy regarding information we may collect from you on our website, https://thebarn.bio/, and other sites we own and operate.
When you visit our website, our servers may automatically record standard data provided by your web browser. This may include the Internet Protocol (IP) address of your computer, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page and other details.
Device data
We may also collect data about the device you use to access our website. This data may include device type, operating system, unique device identifiers, device settings and geolocation data. What we collect may depend on your individual device and software settings. We recommend that you check the policies of your device manufacturer or software provider to see what information they make available to us.
Personal information
We may ask you for personal information, such as your: Name Email Telephone/mobile number Home address/postal address
We will treat your personal information lawfully, fairly and transparently. We will only collect and process your information where we have a lawful basis to do so.
These legal bases depend on the services you use and how you use them, which means that we only collect and use your information where:
it is necessary for the performance of a contract to which you are a party or to take action at your request before entering into such a contract (for example, when we provide a service you request);
it satisfies a legitimate interest (which is not overridden by your data protection interests), for example for research and development, to market and promote our services, and to protect our legal rights and interests;
you give us your consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
we need to process your data to comply with a legal obligation.
Where you consent to us using your information for a particular purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).
We do not retain personal information longer than necessary. While we retain such information, we protect it by commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. However, please be advised that no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute data security. If necessary, we may retain your personal information to comply with a legal obligation or to protect your vital interests or those of another individual.
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a way that is incompatible with these purposes:
to enable you to access and use our website, related applications and related social media platforms;to contact and communicate with you;for internal record keeping and administrative purposes;for analysis, market research and business development, including to operate and improve our website, related applications and related social media platforms;for advertising and marketing purposes, including to send you promotional information about our products and services and information about third parties we think may be of interest to you;to comply with our legal obligations and resolve any disputes we may have; and to consider your application for employment.
We may disclose personal information to :
third party service providers to enable them to provide their services, including (but not limited to) IT service providers, data storage, hosting and server providers, advertising networks, analysts, error loggers, debt collectors, maintenance or problem resolution providers, marketing or advertising providers, professional advisers and payment system operators; our employees, contractors and/or related entities; sponsors or promoters of any competitions we run; credit bureaus, courts, tribunals and regulators, in the event that you fail to pay for goods or services provided to you by us; courts, tribunals, regulators and law enforcement officials, as required by law, in connection with any current or future legal proceeding, or to establish, exercise or defend our legal rights; third parties, including agents or contractors, who assist us in providing you with information, products, services or direct marketing; and third parties to collect and process data.
The personal information we collect is stored and processed by third parties.
To manage customer returns, Carrefour uses the services of Zapio, whose registered office is located at Bd Saint-Lazare 4, 1210 Saint-Josse-ten-Noode (Belgium) (hereinafter referred to as "Zapio" or "the subcontractor").
Customer Conversation" is a satisfaction survey technique organised by The Barn allowing customers to give their opinion on the The Barn shop they have visited.
All customers can voluntarily take part in this type of survey via in-store tools (typically, scanning a QR code redirecting them to the Zapio survey platform).
If the customer agrees to respond to The Barn's request to communicate their opinion on their visit to the shop, their participation in this survey requires the explicit and unreserved acceptance of the present regulations.
It is not possible to take part in these surveys in any way other than those described in these rules.
Participation in the "Customer Conversation" is reserved for natural persons who have reached the age of 18, reside in Belgium and accept these rules.
Participation in the "Customer Conversation" is optional and participation in the surveys is completely free. You can always unsubscribe.
"Personal data" means any information relating to an identified or identifiable natural person directly or indirectly (hereinafter "data") as stipulated in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the Belgian law of 30 July 2018 transposing the European Regulation.
We will only process your personal data in the context of "Customer Conversation" for the purposes described below or for which you have given your specific consent. We will not collect or process more data or other types of data than is necessary to fulfil our purposes. We will not process your data for any other purpose or pass it on to third parties.
1. Information provided at the time of registration and direct communication of scoring
As part of the "Customer Conversation" limited to scoring (without exchange), we collect the following personal data:
● Identification data: surname and first name.
● Contact details: e-mail address.
● Your feedback (scoring 0 - 10).
● The moment (date and time) of acceptance of these rules (Terms & Conditions ).
We process this registration/reference data in order to communicate with you within the strict framework of this survey.
2. Participation in the survey
As regards the extended "Customer Conversation" (with exchanges), in addition to your contact data mentioned above, we process :
● Your commentary in the form of free text.
● Your free consent to communicate this comment to your shop manager.
● Your telephone number (optional).
● Your free consent to authorise the same shop manager to contact you by e-mail and/or telephone to help him/her receive you better.
We ensure that your personal data is deleted as soon as it is no longer useful for the purposes for which it was collected. The data exchanged during your feedback (scoring, comments, etc.) is kept for a maximum of 24 months before being made anonymous. Your profile will be deleted after 24 months if you are inactive.
The Barn attaches great importance to data security. We apply an appropriate level of security and have taken the necessary administrative, IT and physical measures to protect personal data against accidental or unlawful destruction, loss or alteration and against publication or unauthorised access to personal data transmitted, stored or otherwise processed. Our information security policies and procedures comply strictly with generally accepted international standards and are regularly reviewed and updated to meet our business needs, technological changes and regulatory requirements. Access to your personal data is only granted to employees and service providers of The Barn whose activities or performance of duties require it.
In the event of a data breach involving personal data, The Barn will comply with all applicable laws regarding the notification of personal data breaches.
In managing this survey, The Barn, as data controller, processes participants' data in accordance with the applicable legislation on the protection of privacy with regard to the processing of personal data and in accordance with its Privacy Policy, which is available at https://thebarn.bio/politique-de-vie-privee/.
Participants are informed that their personal data will be processed by The Barn and its subcontractor Zapio for the purposes of managing this survey. Your data will also be communicated within companies belonging to The Barn if this communication is necessary for the required processing.
The Barn will not pass on the participant's personal data to third parties except in the case of the participant's express and prior agreement.
The Barn will take all necessary precautions to keep the data secret.
Participants have the right to access their personal data and may, if necessary, request that it be corrected or deleted by The Barn :
● via our contact form available at: https://thebarn.bio/contacts/
● by telephone via 0490589876
● in writing to the following address: The Barn Bio Market, chaussée de charleroi 92, 1060 Saint-Gilles.
The Barn keeps the personal data collected for the time necessary to manage the survey.
You also have the right to object to the processing of your data.
Please note that if your data is deleted or if you object to the processing, your participation in this type of survey will be cancelled.
Participants authorise all checks concerning their identity and contact details. Any false or erroneous indication of identity or address will automatically result in elimination from participation.
If you have any questions about data protection or wish to exercise your legal rights, please send an e-mail to alice.louis@thebarn.bio.
At The Barn Bio Market, we work hand in hand with producers to bring you quality organic products, always at the best price!
